Privacy Policy & Terms of Service

Last updated: April 6, 2026

Clairve Cleaning ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, booking form, and communication channels.

1. Information We Collect

When you request a quote or book a service through our platform, we may collect:

• Name, email address, and phone number
• Home address and property details (type, square footage, bedrooms, bathrooms)
• Service preferences (cleaning type, frequency, condition, clutter level)
• Scheduling preferences (date, time slot)
• How you heard about us
• Access instructions and special notes
• Communication history (emails, texts, calls)

2. How We Use Your Information

We use the information we collect to:

• Prepare and send you a customized cleaning quote
• Schedule and confirm cleaning appointments
• Communicate with you about your services via call, email, and text
• Send booking confirmations, reminders, and follow-ups
• Improve our services and customer experience
• Comply with legal obligations

3. SMS/Text Messaging (TCPA Compliance)

What messages will I receive?

You may receive text messages related to: quote details, booking confirmations, appointment reminders, scheduling changes, follow-up communications, and promotional offers for cleaning services.

Message frequency

Message frequency varies based on your service activity. You may receive multiple messages per week during active service periods, and less frequently otherwise.

Message and data rates

Standard message and data rates from your mobile carrier may apply. Clairve Cleaning does not charge for text messages, but your carrier may.

How to opt out of text messages

How to get help

How to opt out of emails

Click the unsubscribe link at the bottom of any email from Clairve Cleaning. You will be removed from our mailing list within 48 hours.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Our cleaning teams (name, address, and service details only) to perform your requested service
• Payment processors to handle deposits and invoices
• Service providers that help us operate our business (email delivery, CRM, scheduling tools)
• Law enforcement or government agencies when required by law

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption, secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time
• Withdraw consent for text messaging by replying STOP

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.